Preorder & Refund Policy

Can I Refund/Cancel my Preorder?

Preorder cannot be refund/cancelled once the deposit/payment is made. However, one exchange is allowed per preorder if you change your mind about a preorder title made from the us in 14 days before game release. The exchange item(s) have to be equal or above value of Preorder Products. If you insisted proceed to cancellation, your deposit/payment will forfeited.

Under what Conditions is/are the Preorder Refundable?

  • The Publisher changes the actual release date 6 months away from original release date or become to be announced.
  • We couldn’t fulfill your Preorder slot (s). Rarely, but sometimes happen when suppliers screwed up.
  • The information which we provide to you when Preorder is wrong information or last minute change.
  • The games (same region) delayed more than 2 days from our Retail side due to unforeseen circumstances.

What happen if the Preorder information is wrong or delayed?

We can allow refund for the item(s). Other than that, there is no other types of compensation method will made. We don’t usually provide wrong information about Preorder Bonus, but sometimes it will screw up due to wrong information which we received from Supplier or different Region treatment, digital exclusive and etc. For the stock delay part, it is also beyond our control if there is factors such as shipment stuck, shipment split to few batches or authorities inspection.

What if I no longer stay in Malaysia?

Preorder cannot be refund/cancelled due this situation. However one exchange is allowed per preorder in 14 days before game release. The exchange items have to be equal value of Preorder Product.

How long can my Preorder item(s) reserve in Store?

If you already made full payment for the item(s), we can keep the item(s) for you not more than 3 months. Otherwise, we have rights to forfeited your deposit and release your Preorder item(s) to others if you didn’t collect the item within 1 month of item(s) arrival.


System requirements for unreleased games and software may not be available, especially PC Games. If you’re not sure whether your system will be compatible with a preorder game or software, we recommend contacting the publisher directly, or placing your order after the game is officially released. Preorder/Purchase cannot be refund/cancelled due to circumstance beyond our control.