Author Archives: heavyAdmin

Game Region Guide

Playstation games are not region locked, but downloadable content (DLC) and service entitlements (including in-game currencies) are locked to their PlayStation Store region. If the region of the PS Store which sold the DLC does not match the region of the game disc, the downloaded content will not be compatible. However, the gameplay will be […]

Terms and Conditions

Introduction These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, HeavyArm Store accessible at These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not […]

Cash Vouchers Policy

How to obtain Heavyarm Cash Voucher(s)? You get cashback in form of cash voucher(s) for every purchase in our Retail above RM150. You will entitle double times calculation of cash voucher reward on normal day purchase. You will entitle triple times calculation or cash voucher reward on your birthday month. You will entitle five times […]

Shipping & Delivery Policy

Malaysia Local Shipping & Delivery Policy We offer different shipping options to provide convenience for our customers. There is tracking numbers for all Malaysia local shipments and it can be trace on tracking site on 1 to 2 days after parcel shipped. Pos Laju: This shipping option is available for smaller shipment with a weight below 2kg. It […]

Preorder & Refund Policy

Can I Refund/Cancel my Preorder? Preorder cannot be refund/cancelled once the deposit/payment is made. However, one exchange is allowed per preorder if you change your mind about a preorder title made from the us in 14 days before game release. The exchange item(s) have to be equal or above value of Preorder Products. If you insisted proceed to cancellation, […]

Returns & Exchange Policy

The Returns & Exchange Process Makesure all the requirements for returns/exchange are met. Report your concern by visiting one our retail store or contacting us. We will conduct an evaluation within 7 days. If the claim is valid, a refund or replacement will be processed. What is the Returns & Exchange Process? Returns must be […]

Returns & Warranty Policy

The Returns & Warranty Process Most of the products are warranted to be free from defects in materials or workmanship for one (1) year from the date of purchase from us. Within the warranty period, we will assist you in warranty claim process from suppliers, distributors, wholesalers or manufacturers. Replacement products may be new or refurbished […]

Privacy Policy

Collected Information  We collect information that is needed for the registration procedure at our website. The information that we collected are voluntarily submitted by the customers to us. Personal Identification details Your personal identification details are used to process your order, customised your profile information, update your status of online shopping and also to update […]