Member Cards & Vouchers Policy

What is the Heavyarm U Garage Store Member Cards & Voucher Policy?

We recommend you read our Member Cards & Voucher Policy prior to making a preorder/purchase from us, so you are familiar with our policy on member cards, vouchers and your legal rights and remedies.

 

How to apply Heavyarm Member Card?

We are looking forward to serve you better with our systematic reward system. You can request Free member card trial (3 months) at our Retails anytime after purchased. Please take note that Heavyarm Member Cards is currently only available for walk-in customers.

 

What is the fees for Heavyarm Member Card?

Our Membership fee is RM18 for a twelve-month period (1-year) from the date of application. It is annual renewal basic. However, you can still collect the member points even the member card is expired.

 

What is the benefits of Heavyarm Member Card?

  • You get Cash back in form of member points and accumulate in card for every purchase in our Retails.
  • You will entitle double points (2X) or cash voucher reward on normal day purchase.
  • You will entitle triple points (3X) or cash voucher reward on member days (Tuesday) purchase.
  • You will entitle triple points (3X) or cash voucher reward on your birthday month.
  • You will entitle pentuple points (5X) or cash voucher reward for Preorder Games Software.

 

How is Heavyarm Member points work?

  • The member points will convert to stickers and store in your member card.
  • The calculation formula is undisclosed here.
  • Each member card can hold up to 100 slots of stickers, which equivalent to RM100 Cash Rebate.
  • You can start using the stickers for Cash Rebate once accumulated at least 10 slots of stickers, which equal to RM10 Cash Rebate.
  • Maximum usage per day is 30 slots of stickers, which equal to RM30 Cash Rebate.
  • The stickers have no expiry date, but you have to made sure Member card is active whenever apply for Cash Rebate on purchase.
  • Cash Rebate is restricted from apply on Promotional items, Intangible products such as Digital Codes, and Package Deal.

 

How is Heavyarm Cash Vouchers work?

  • We have 4 types of Heavyarm Cash Vouchers, which is RM5 (Brown), RM10 (Red), RM20 (Green), RM50 (Blue), and RM100 (Purple).
  • Cash Vouchers usually can obtain when you bought Package Deal item from us which only apply for walk in customers.
  • Sometimes, you will get rewards in form of  Cash Vouchers instead of Stickers on member card. Both is the same calculation formula.
  • Maximum usage per day is RM30 Cash Vouchers.
  • Heavyarm Cash Vouchers have no Expiry Date.
  • Heavyarm Cash Vouchers is restricted from apply on Promotional items, Intangible products such as Digital Codes, and Package Deal.

 

What if my Member Card or Cash Vouchers Damaged/Lost?

For the damaged part, we can reissue you another member card or cash vouchers without charges provided it is visible enough for us to recognize the stickers quantities or vouchers type. However, we are unable to replace you with Free member cards, Stickers or Cash Vouchers if you have lost it.

 

Others

We reserves the right to refuse membership to any applicant and membership is revocable without notice or cause. Member card & cash vouchers rules and regulations is subjected to change without prior notice.